The Key 3 Competitive Advantages of Contact Centre Outsourcing to the Philippines vs Onshore Outsourcing
If you’re considering a deal for outsourcing your contact centre to the Philippines, you’re likely already comparing the various ups and downs of working with the region as opposed to running your own operation or outsourcing it more locally. But when you look at the global trends, it’s clear that many companies continue to flock to the Philippines to outsource their call centre services. Why is that? Let’s have a look at the top three reasons.
1) Reduced Management Requirements
Philippines contact center outsourcing is a favored approach among managers in companies that are limited on human resources. Running your own support center operation costs not only money, but the time and effort of managers as well.
It can be quite complex to oversee an operation like this as it continues to expand, especially if your company suddenly goes through a period of major growth. You have to be prepared for these developments, and Philippines contact centre outsourcing is a good way to approach that.
Some might put this in the first place instead, and they would probably have an argument for their own situations. But even if you’re doing well on the financial front, you should never turn down a good opportunity to save some money on your operations. Call centre outsourcing is a great way to go about that. You’ll find yourself paying significantly less for the same operations that you would get at home (or in another country close to it), and you’ll be able to invest all those funds into another aspect of your business.
Even if you have to scale up your support operations, that still won’t be a problem. Your costs won’t go up by as much as you’d expect from a local solution, and you’ll be able to easily break off the deal if it becomes financially unviable for you at some point.
3) Service Quality
The above point shouldn’t lead you to any misconceptions about the service quality you’ll find in the region, on the other hand. The Philippines continues to rank as one of the most popular countries when it comes to contact centre services, and we’re not just talking about established specialists like Piton-Global either. There are numerous companies on the local landscape that provide a variety of different services, all coming together to create one impressive professional atmosphere that’s hard to match by any other place around the world.
Many people go into this kind of relationship with a call centre for one of the three above reasons, but it’s not rare to see the other two starting to float to the surface in terms of importance shortly after signing that contract as well. And that’s the great thing about working with Philippine contact centres – you’ll keep seeing improvements in your situation compared to what you’ll get from a localized solution. And as long as you’re responsible on your end of the deal, you can expect it to flourish very fast.